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inSpeak Spam Policy
inSpeak does not tolerate the
transmission of spam. We monitor all traffic to and from our servers for
indications of spamming and maintain a spam abuse compliant center to
register allegations of spam abuse. Customers suspected to be using inSpeak
products and services for the purpose of sending spam are fully
investigated. Once inSpeak determines there is a problem with spam, inSpeak
will take the appropriate action to resolve the situation. Our spam abuse
compliant center can be reached online or by email at abuse@inspeak.com
How We Define Spam
We define spam as
the sending of Unsolicited Commercial Email (UCE), Unsolicited Bulk Email
(UBE) or Unsolicited Facsimiles (Fax), which is email or facsimile sent to
recipients as an advertisement or otherwise, without first obtaining prior
confirmed consent to receive these communications from the sender. This can
include, but is not limited to, the following:
- Email Messages
- Newsgroup postings
- Windows system messages
- Pop-up messages (aka
"adware" or "spyware" messages)
- Instant messages (using inSpeak
Communicator or other instant messenger programs)
- Online chat room advertisements
- Guestbook or Website Forum
postings
- Facsimile Solicitations
What We Allow and Don't
Allow
We will not allow
our servers and services to be used for the purposes described above. In
order to use our products and services, you must not only abide by all
applicable laws and regulations, which include the Can-Spam Act of 2003 and
the Telephone Consumer Protection Act, but you must also abide by inSpeak's
no spam policies. Commercial advertising and/or bulk emails or faxes may
only be sent to recipients who have already "opted-in" to receive
messages from the sender specifically. They must include a legitimate
return address and reply-to address, the sender's physical address, and an
opt-out method in the footer of the email or fax. Upon request by inSpeak ,
conclusive proof of opt-in may be required for an email address or fax
number.
What We Do
If inSpeak
determines that the services in question are being used in association with
spam, inSpeak will re-direct, suspend, or cancel any subscriptions,
nicknames, rooms, banners, popups, email addresses or other applicable
services for a period of no less than 2 days. The registrant or customer
will be required to respond by email to inSpeak stating that they will
cease to send spam and/or have spam sent on their behalf. inSpeak will
require a non-refundable reactivation fee to be paid before the services
are reactivated. In the event that inSpeak determines the abuse has not
stopped after services have been restored the first time, inSpeak may
terminate the subscriptions, nicknames, rooms, banners, popups, email
addresses associated with the customer in question. To Report Spam Abuse:
We encourage all customers and recipients of email generated from our
products and services to report suspected spam. Suspected abuse can be
reported by email or through our Online
Spam Abuse
Compliant Center.
Online room titled: Spam
Abuse Compliant
Center
Email: abuse@inspeak.com
Revised on March/07/2006
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